We respect your right to delete your account and associated personal data. You can request deletion in one of two ways:
In-App Deletion (Recommended)
- Sign in to your Admission Guardian account on our website at admissionguardian.com or in the Android app.
- Navigate to Dashboard → Profile.
- Scroll to the Delete Account section and follow the prompts.
The in-app path is the fastest way to request deletion. It removes or anonymizes your enquiries, messages, reviews, shortlists, predictor report profile data, exam passes, mock test attempts, push subscriptions, and account profile data.
Contact Deletion (for inaccessible accounts)
If you can no longer sign in, send an email to [email protected] with the subject Account Deletion Request. Include:
- The email address or phone number associated with your account
- Any additional information that helps us verify your identity
What Gets Deleted
- Your profile (name, phone, avatar)
- Personal details in enquiries and retained lead records
- All chat messages and conversations
- All reviews you have written
- Your college shortlist
- Exam passes and mock test attempts
- Predictor inputs, preferences, generated report snapshots, and pending or failed report attempts without a verified payment
- Push notification subscriptions
- Direct identifiers in your authentication account, including email, phone, and profile metadata. The anonymized account record is disabled.
What We Retain
We retain only records needed for legal, accounting, refund, fraud, or payment-dispute purposes:
- Anonymised analytics records (not linked to your identity)
- Non-identifying payment ledger fields such as order and provider transaction or refund references, product, amount, currency, payment status, and payment or refund timestamps
- Records that applicable law requires us to retain
Retained predictor payment rows are detached from your user ID and do not keep your rank or score, category, gender, domicile, preferences, or generated report. We keep retained records only for the applicable legal or operational retention period.
Timeline
In-app deletion requests are processed immediately. Contact deletion requests are typically processed within 7 business days after identity verification. You will receive a confirmation email once your data has been deleted.
For privacy-related questions, contact our Data Protection Officer at [email protected].