1. Overview
This Refund Policy governs all purchases made on the Admission Guardian platform, operated by Spearhead Eduventures LLP. By making a payment, you agree to this policy.
2. Google Play Purchases
If you purchase a subscription, credit pack, or any add-on service through the Admission Guardian Android app on Google Play: Google Play refund requests: Within 48 hours of an app, game or in-app purchase, including a subscription, you may be eligible for a refund depending on the purchase details and Google's policy. Approval is not automatic. Follow Google's refund-request guide linked below. Refunds processed by Google are subject to Google's refund policies. Subscription Cancellation: Subscriptions purchased through Google Play can be cancelled at any time via: (a) Google Play app → Payments & Subscriptions → Subscriptions → Admission Guardian → Cancel (b) The Google Play website → Payments & subscriptions → Subscriptions Cancelling via email ([email protected]) is also accepted, but managing the subscription in Google Play is the recommended and faster method. After 48 hours: Contact us at [email protected] to troubleshoot a purchase issue or request a refund under our policy and applicable law. Google's refund guide also explains how to report an unauthorized charge. Price Differences: Prices displayed on our website may differ from in-app prices on Google Play due to platform service fees charged by Google. The price shown to you at the time of purchase within the app is the final price you will be charged. We do not offer refunds or credits for price differences between platforms.
3. Credit Packs
Credit packs are non-refundable once purchased. Credits do not expire. If a technical error prevents purchased credits from being added, contact us for correction. Duplicate charges are handled under Section 7.
4. Subscriptions
Professional and Premium plans are non-refundable after activation. You may cancel anytime and retain access until period end. No pro-rated refunds.
5. Lead Unlocks
Leads unlocked with credits grant permanent access. Report invalid leads for credit refund - reviewed within 3 business days. Approved refunds credit your wallet.
6. Personalized Predictor Reports
A paid personalized predictor report applies fixed rules to the profile you submit and the versioned cutoff evidence available to that report. Depending on the product version, the evidence may be historical or may come from a published current-cycle counselling release; the report identifies the evidence it used. It is an informational estimate, not a promise of admission or a guarantee that a particular counselling result will occur. A prediction that differs from a later admission outcome is not, by itself, a technical failure. If payment is confirmed but we cannot generate the report after our retry process, you may request a full refund. If the report was generated but is missing material sections because of a verified technical fault, contact us within 30 days so we can correct the report or issue an appropriate refund. A refunded report is cancelled and is no longer available in your account.
7. Duplicate Payments
If you are charged more than once for the same intended purchase, we will refund the verified duplicate charge. Report it within 30 days and provide each provider transaction ID so we can reconcile the payments without cancelling a valid purchase.
8. Processing Time
We submit approved payment refunds to the payment provider within 7-10 business days. Your bank or payment provider may take additional time to post the credit. Wallet credit refunds are applied after approval.
9. Cancellation
Request cancellation at [email protected]. Subscription cancellation takes effect at the end of the current billing cycle. No refund is provided for the remaining period unless required by law or another section of this policy applies.
10. Contact
Spearhead Eduventures LLP Email: [email protected] Address: Jamshedpur, Jharkhand, India Include the order ID, payment-provider transaction ID, registered email, purchase date, and reason. For duplicate payments, include every related transaction ID.