Refund and cancellation terms for reports, credit packs, subscriptions, and lead purchases.
This Refund Policy governs all purchases made on the Admission Guardian platform, operated by Spearhead Eduventures LLP. By making a payment, you agree to this policy.
If you purchase a subscription, credit pack, or any add-on service through the Admission Guardian Android app on Google Play: Google's Refund Window: Google Play offers an automatic refund window of 48 hours for most purchases. During this period, you can request a refund directly through Google Play (Google Play app → Payments & Subscriptions → Request Refund). Refunds processed by Google during this window are subject to Google's refund policies and are NOT governed by our standard refund terms below. Subscription Cancellation: Subscriptions purchased through Google Play can be cancelled at any time via: (a) Google Play app → Payments & Subscriptions → Subscriptions → Admission Guardian → Cancel (b) pay.google.com → Subscriptions Cancelling via email ([email protected]) is also accepted, but cancellation through Google Play or pay.google.com is the recommended and faster method. After Google's Refund Window: Once Google's automatic refund window has passed, our standard refund policy (stated below) applies. However, Google may still process refunds at their discretion for exceptional circumstances (defective products, unauthorized purchases). Contact Google Play Support for such cases. Price Differences: Prices displayed on our website may differ from in-app prices on Google Play due to platform service fees charged by Google. The price shown to you at the time of purchase within the app is the final price you will be charged. We do not offer refunds or credits for price differences between platforms.
Credit packs are non-refundable once purchased. Credits do not expire. If a technical error prevents purchased credits from being added, contact us for correction. Duplicate charges are handled under Section 7.
Professional and Premium plans are non-refundable after activation. You may cancel anytime and retain access until period end. No pro-rated refunds.
Leads unlocked with credits grant permanent access. Report invalid leads for credit refund - reviewed within 3 business days. Approved refunds credit your wallet.
A paid personalized predictor report applies fixed rules to the profile you submit and the historical cutoff data available to that report version. It is an informational estimate, not a promise of admission or a guarantee that a particular counselling result will occur. A prediction that differs from a later admission outcome is not, by itself, a technical failure. If payment is confirmed but we cannot generate the report after our retry process, you may request a full refund. If the report was generated but is missing material sections because of a verified technical fault, contact us within 30 days so we can correct the report or issue an appropriate refund. A refunded report is cancelled and is no longer available in your account.
If you are charged more than once for the same intended purchase, we will refund the verified duplicate charge. Report it within 30 days and provide each provider transaction ID so we can reconcile the payments without cancelling a valid purchase.
We submit approved payment refunds to the payment provider within 7-10 business days. Your bank or payment provider may take additional time to post the credit. Wallet credit refunds are applied after approval.
Request cancellation at [email protected]. Subscription cancellation takes effect at the end of the current billing cycle. No refund is provided for the remaining period unless required by law or another section of this policy applies.
Spearhead Eduventures LLP Email: [email protected] Address: Jamshedpur, Jharkhand, India Include the order ID, payment-provider transaction ID, registered email, purchase date, and reason. For duplicate payments, include every related transaction ID.
